Terms of use

Customer information

Below you will find information about your rights regarding the conclusion of the contract:
1. seller
2. conclusion of contract
3. shipping costs
4. delivery
5. payment
6. order process

1. seller

For questions, complaints and claims, our customer service is available via contact form on working days from 09:00 to 17:00.

2. conclusion of contract

The presentation of the products in the online store is not a legally binding offer, but only a non-binding online catalog. If you place products in the "shopping cart", this serves only as an overview and does not constitute a binding order. You place a binding order for the products contained in the shopping cart by clicking the "Buy now" button on the order page. We will then send you a contract confirmation and access data for the course by e-mail. This concludes a binding contract. Each course order on invoice also constitutes a binding contract.

Subscription models

The interactive courses can be purchased in monthly recurring subscription models or perpetual access. Support is included in all subscription models. As long as the customer has an active subscription, this automatically includes asking questions below each learning unit.


Monthly recurring subscriptions

After ordering, the buyer gets immediate access to the course content. Re-billing is done automatically via credit card or Paypal after 30 days. The user then again has access for another 30 days.

The buyer orders a piano course on June 15, 2018. Unless he cancels the subscription, another automatic charge will be made on July 15, 2018. The subscription can be canceled at any time in the customer area.

- Cancellation when paying with credit card: This is possible with just one click in the customer account (clear marking available in the top menu).

- Cancellation when paying with Paypal: This is possible with only one click in the customer account (clear marking available in the top menu).

- The access to the course content does not expire immediately, but only on the due date of the next debit date.

All recurring subscriptions will be marked as such during the order process.

3. shipping costs

The prices listed on the product page are all final prices. Since the interactive piano courses are distributed electronically, we deliver globally free of shipping costs.


The delivery of the piano courses is ready for immediate shipment (delivery time when paying by credit card: approx. 1 minute). You will receive an e-mail with the access data immediately.

5. payment

You can pay by credit card or Paypal. Recurring subscriptions are marked as such. For recurring subscriptions please use payment by credit card or Paypal. Orders with perpetual rate access will not be charged again.

6. order process

When you have found the product you want, select the subscription model you want. A new window will open. Then please enter your data. The mandatory data are marked with *. By clicking the button [Buy now] you complete the ordering process. The process can be cancelled at any time by closing the browser window. After successful receipt of payment, you will receive access to the product and a purchase confirmation within seconds.

Payment methods

Currently we offer payment via credit card as well as Paypal.

The cancellation of a recurring subscription is immediately possible in the customer area with just one click.

If you pay by credit card or Paypal, your subscription will be automatically activated within a few seconds. You will receive a payment confirmation as well as the access data to the piano course in no time.

Our bank details are as follows:

For EUR transfers:
Recipient: activ music GmbH, CH-8907 Wettswil
IBAN: CH24 0900 0000 1511 3735 4
Bank: Postfinance AG, 3030 Bern
Clearingnr: 090002

Right of withdrawal

Within 7 days after activation of the course you have the possibility to withdraw from the purchase by stating the reason (acceptance of a completely different product feature etc.). In this case you will be refunded the full purchase price. Excluded from the right of withdrawal are

- too little time to practice

- technical defects on the user's end device (viruses, crashes, outdated operating system, etc.)